VIB Sephora Haul + My Terrible Customer Experience

Today was the first day to use the Sephora V.I.B 15% off coupon + V.I.B’s get a free umbrella + bag full of samples with any purchase. Of course, I was hooked and went to my local Sephora to see what’s in store.

Sephora V.I.B Haul!

I ended up buying three things – Dior Diorskin Nude Natural Glow Hydrating Makeup SPF 10, NARS Roman Holiday Lipstick, and Dior DiorShow Maximizer Lash Plumping Serum & Primer. Needless to say, I blew half of my biweekly paycheck, but at least I got things I don’t have and that I wanted, right?

Here’s a quick review/rundown of my haul!

1) Dior DiorShow Maximizer Lash Plumping Serum & Primer

This lash primer is supposed to be a base before you put mascara on. It claims to comb, curl, and coat each lash. It is also a treatment to enhance lash growth and strength.

I wanted to get this for a while because I’ve heard great reviews for it. Also, because I have uneven eyelids, my eyelashes look shorter than they actually are, especially on my right eye. I tried this on when I got home and my eyelashes did look longer. I’m going to try to wear this regularly for the next week to see if I see any change in my eyelashes and let you know!

Lash Plumping Serum – picture from

2) NARS Roman Holiday Lipstick: My first lipstick! I was looking for something subtle, but pink. Sheer, but build-able. I was poking around the NARS area and the assistant showed me this color and let me try it and I love it!

Roman Holiday, picture from NARS

Product Story from the site:

A beautifully sheer formula infused with ingredients to improve the condition of the lips. Sheer, long lasting color pigments have been suspended in this tranlucent formula to provide a sophisticated shine.

  • Lightweight formula glides on smoothly
  • Lush shade range
  • Patented blend of conditioners and antioxidants hydrate, nourish and protect lips
First NARS purchase!

After wearing this for several hours, my lips didn’t feel dry or flaky. The color was still visible too!

3) Dior Diorskin Nude Natural Glow Hydrating Makeup SPF 10

Dior Foundation

I have been looking for a liquid foundation for quite some time now, and a sales associate tried this on me and I was blown away how natural it looked on my skin. It had a hefty price tag, but all the other foundations did too, and I had 15% off so I decided to try it. The sales associate only used a little, but it covered my entire face. My face did not feel dry or look cakey at all.

Because I am a V.I.B, I get a free goodie bag + umbrella.Getting the umbrella is quite a story, but I’ll save that for the end.

Goodie Bag of Samples:

My samples!

The samples came in a striped Sephora plastic bag (you can see a bit of it in the picture at the top right hand corner.) I recieved

-Viva La Juicy Perfume Sample
– Givenchy Mister Light
– Sephora Full Action Extreme Effect Mascara
– Make Up Forever Smoky Lash mascara
– Bumble and Bumble thickening shampoo + conditioner

Quite a bag! I can’t wait to try these and review how they are!

Now onto the umbrella.

When I purchased my stuff, the sales associate did not give me an umbrella. Naturally, I questioned why. She said that customers were at the mall since 9am and they were all sold out. Fair enough. It was my fault I shopped later in the day.

I walked past the store again later, and I saw a girl coming out with an umbrella. That spiked my curiosity. Then I saw another girl with an umbrella. I was getting curious so I went into Sephora. I stood near the Benefit area, where you can see the area behind cashiers, and I saw umbrellas.

So I went to another sales associate and this is the conversation:

Me: ” Hi, I purchased something earlier as a V.I.B, but I never got an umbrella!”
Sales A: ” Oh really? I think we ran out of them earlier.”
Me: “Are you sure? I just saw a lady walk out with one.”
Sales B comes over: “‘I think there’s three left, isn’t there?”
Sales A: “No, it’s sold.”
Me: “But I saw someone go out with one.”
Sales A:”I’ll go check.”
Sales A comes back with an umbrella and apologizes and says I should’ve gotten one, after I showed her my receipt.

Seriously?? If I didn’t say I saw someone walk out with an umbrella, they would’ve found an excuse to push me away. I never liked the location at Richmond Centre, but this lack of customer care and service seriously turned me off. I won’t be coming back anymore. I rather take the skytrain to go to a better Sephora with better service.

Luckily I got the umbrella, because it was raining hard when I was busing home.

Umbrella in garage
Red nylon lining in umbrella, with SEPHORA lettering inside.

And, when I got home, I found this sitting in my mailbox!

A sample of the new Garnier BB Cream.

Small sample of Garnier BB Cream

BB Cream is famous in the Asian markets, and now it has hit the American markets! This cream can even skin tone, corrects imperfections, brightens complexion, hydrangeas for 24 hours, and protects skin with SPF 15. I can’t wait to try this out!

Have you tried Garnier BB Cream? Let me know what you think about it!

Also, let me know if you went to the Sephora V.I.B Event! Hope your experience was better than mine!

[edit on July 6 2012]

I have returned the Christian Dior foundation since I couldn’t justify the price :(

  • pearlessence

    *reads title* Oh no! I wanted to do my haul post too but here I am, up at 2:30 in the morning re-doing my poster :( I need to read thiiiiiis!

    Yes I commented before reading 😛

    • wheetnee

      So late!! Good luck on your poster! I’m excited to read your haul 😀

      • pearlessence

        It is uncanny how we keep having the same shopping days! And at least you HAVE a biweekly paycheque – I’m dipping out of my rapidly dwindling savings from my job last summer haha.

        i. I also bought my first lipstick yesterday – and it was NARS – and it was my first NARS purchase hahaha.

        2. I (surprisingly) had a very pleasant experience with Sephora yesterday, but I can totally relate – most of the time, the sales associates are intimidating and rude. I’ve only had 2 or 3 SA’s that I felt genuinely comfortable with. I say you share your experience on the Sephora site and list your location 😛

        3. I also came home to the Garnier BB Cream sample.

        See? Uncanny, right?

        • wheetnee

          Omg that’s hilarious, we live on pretty much on opposite sides of Canada but we pretty much have the same shopping days!

          It was my first NARS product purchase too!! I never get anything since it is so expensive but the colors looked so pretty….

          -sigh- The closest Sephora to me has bad customer service most of the time. Maybe cause I look super young and short so they don’t take me seriously?

          Woot BB cream! I was getting worried it would never come! If its good I’ll definitely get it.

          • pearlessence

            It’s the same for me in Toronto – the closest Sephora has rude uppity SA’s. But there’s only one Sephora in London. Funny, first time I walked into London’s Sephora, I felt like the SA was overly uptight and uncomfortably professional with me. I was the only Asian in the store haha. My thought was – what, never talked to an Asian person or something?

          • wheetnee

            I know exactly what you mean! There’s one Asian sales associate in the Sephora I go to, and she’s the nicest one so far, but she’s not always there. I was looking at cleansers one time and she just gave me samples. Didn’t pressure me to buy anything.

  • mascaraismyvice

    OMG! Very similar experience, don’t understand why some sales reps have such snobby attitudes. I mean come on, ur taking ur job a little too seriously, get over urself. :) Love ur choice of lipstick.

    • wheetnee

      I know right?! There were so many sales associates standing around too, and there weren’t many people in the store.

      Thanks! 😀 Glad I made an approvable choice ^^

  • Sunny @ Mostly Sunny

    Hey hon, thanks so much for swinging by and leaving a comment. You’ve got a great haul here! I hope to see you swatch/review your goodies soon :)

  • Angel

    Ahhhh I LOVE that lipstick on you! You look gorgeous!

    I was working 10-9 yesterday so I didn’t get to check it out… sad! :( I’m heading to sephora today though! I might check out NARS lipsticks! Since I heard really good things about it from both pearlessence and now you :p

    • pearlessence

      Like like like! :)

    • wheetnee

      Yeah I’m so glad I made a good first choice lipstick!! I’m excited to know what you got!! So tempted to buy more stuff throughout the week with the discount…

      • Angel

        Haha I didn’t buy as much as I wanted… but I might head back tomorrow! Need to make sure I get the VIB status for next year anyways, so might as well take advantage of this! :p

        • wheetnee

          Same here! And….I went back to Sephora. I actually got the Crabtree and Evelyn Sample, but they said they were out of lotion so I had to get shower gel. -_-“

  • julian

    I’m so happy that you went back though and called them out on their bs! It sucks that your sephora is so shitty especially because you are spending so many dollars . . . my sephora rocks and all the sales associates are super nice and super generous with samples. I find that at first they were not really, but you kind of have to be bossy lol. Sad but true! I’m glad you got your umbrella, I got mine and as soon as I stepped out of the mall it was raining too lol.

    • wheetnee

      You’re so lucky. I have yet to meet an amazing sales associate. I think it’s because I look young so they don’t take me seriously enough ==”

      Any good tips on how to be bossy so they will be extra attentive? 😀

  • Lil Miss Shanghai

    Oh I love that lipstick shade! It’s gorgeous! Good thing you good your umbrella in the end lol

    • wheetnee

      Thank you!
      I know, I fought back real hard to get my umbrella 😛

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